Order Information and Tracking

Choose from two ways to easily track your Crocs.ca order.

Option 1: Log in to track your order

1. Visit Crocs.com and select ”Sign In” from the top navigation bar. Sign In.

2. Enter your registered email address and password and click Sign In.

3. Under Order History, select your order number.

4. In the right column of the Order Details page, find Track Shipment and click the blue tracking number.

5. Your tracking information will display with the estimated delivery date and package travel history.

Option 2: Track with order number and name

1. Click Order Status in the footer at the bottom of the home page. Order Status.

2. Enter your order number and your email address. (Be sure to capitalize the CUS at the end of the number. For example: 00123456CCA.) Click Go.

3. In the right column of the Order Details page, find Track Shipment and click the blue tracking number.

4. Your tracking information will display with the estimated delivery date and package travel history.

Need help?

Contact Customer Service at 1-866-306-3179

Canceling or Changing an Order

Orders cannot be changed or canceled once they have been placed. For information about refunds or exchanges, please see our return instructions.

RETURN POLICY

Item(s) are available for return once they have shipped. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise within 45 business days to the original form of payment. Items that are beyond 45 days from that date will no longer be available for return.

Items marked "Final Sale" are not eligible for return or exchanged and are not subject to price adjustment.

Products created for collaborations or special events cannot be returned online or in-store unless they're defective or flawed.

Our returns take up to 10-14 business days to process after we receive the package. Please note that it may take additional time to post your account depending on your bank or financial institution.

If there is a quality issue with your item, click here for our warranty policy.

RETURNING ONLINE ORDERS

Want to return an online item? Have your order number, email, and billing zip code ready and follow our simple step-by-step instructions.

Steps include:

1. Enter your order number and email address in the returns portal.

2. Letting us know the reason. No hard feelings!

a. Choose your carrier: We do not cover the cost of returns shipping for orders made and shipped to Canada.

b. Prepare your return: Pack the item(s) you’d like to return in the original bag, or any package available to you, with the provided packing slip. Print and attach your return label.

c. Hint: No printer? Your chosen carrier might be able to print your return label for you. Contact your carrier of choice for more details.

d. Drop off your return package at your chosen carrier

Please hold onto your tracking number for returning your package via mail. Crocs is not responsible return packages that are not received by our facility.

Returns online: Please allow 10-14 days for refund to post to the original form of payment after we receive the package.

Returning in Store

You may return your Crocs.ca purchase from home or at an official Crocs-owned retail store. Items from Crocs.cca orders may be returned to a Crocs store for up to $250 per order. Crocs-owned stores can only refund PayPal orders in the form of a Crocs gift card. If you choose to take your return to a Crocs-owned retail store for an exchange, please call the store as stores may have different styles or sizes.

1. Check our store locator. For a complete list of Crocs Owned Stores click here.

2. Online Returns Portal: Enter your order number and email into the returns portal and select “Return in Store” to access and print proof of purchase.

3. Bring your item(s) to your nearest Crocs store: Unworn and unwashed item(s) are eligible to be returned in store with your printed proof of purchase.

4. Await your refund

5. Returns in store: An immediate refund is administered.

Shipping Damage

If you feel an item purchased at Crocs.ca was damaged during shipping, please contact Customer Service for an exchange or refund within 90 days of arrival.

Unable to Locate Shipment

If the shipment tracking status shows "Delivered" and you are unable to locate the shipment we apologize for the inconvenience, but Crocs is not responsible for the shipment becoming lost or stolen.

Gift Exchange

Unfortunately Crocs™ currently cannot exchange any articles. The best way to receive a replacement is to initiate a return (click here for instructions) and to place a new order.

Reporting Counterfeit or Fake Products

If you are unsure if a product you have seen or purchased is counterfeit, please contact us. Please have a picture of the product in question available. You can also visit www.crocs.com for pictures of our products.

Unsubscribe from Email Newsletter and Mobile Text Notifications

To unsubscribe from Mobile text notifications:

1. Find the text thread from Crocs on your phone

2. Type in “STOP” and send the text to the thread

3. You will then receive a text confirmation that you are unsubscribed from messaging.

To unsubscribe from the email newsletter:

1. Scroll to the bottom of the most recent Crocs Newsletter

2. Click on “Unsubscribe”

3. You will then be redirected to a page confirming that you have been unsubscribed from the newsletter.

Contacting Customer Service

Our Customer Service team is happy to assist with questions you have about Crocs™ and our products. You can reach us in three convenient ways:

1. Call us for help. Contact us by phone to speak directly to one of our Customer Service representatives. Our phone number is 1-866-306-3179.

2. Chat live for fast assistance. Connect with a Customer Service member via live chat during regular business hours.

a. From the bottom navigation bar, select  

b. Enter your name, email address, question and order number (if available) and click Chat Now.

Crocs Coupon Information and Promotion Codes

Crocs™ coupon and promotional codes need to be applied in the cart prior to checking out. You can apply your coupon or promotional code in the "Promo or Coupon Code" field on the left side of the cart, under the list of shoes being ordered. Make sure to hit the apply button in order to ensure your coupon is applied appropriately. Once applied, you will see the price change in the cart.

We are not able to apply coupons once orders are placed. We do want you to enjoy your discount at Crocs.com and hope that you'll hold on to the coupon code for a future order. If your coupon code is valid for a short time, you can watch for new promotions and discounts by signing up for our newsletter.

Coupon codes issued by Crocs.ca or Crocs online customer service are for use ONLY on Crocs.ca and cannot be used in Crocs owned stores or on any other Crocs owned website.

** Please note that there may be an exclusions list for certain coupons or promotional codes. This information can be found after you apply the coupon. Under the pricing area, you will see your coupon applied with a details link next to it that will list any applicable exclusions for your convenience. **

Usually, if a coupon code isn't working, it's been entered incorrectly or has expired. Please check your coupon code for the following:

1. Coupon codes are often case sensitive, so be sure you're entering it in the proper case. Also, double-check to ensure you're typing the numbers and letters in the correct order.

2. Most coupon codes cannot be combined with other coupon codes or site offers and promotions.

3. Your coupon code may have expired. If the coupon code has expired, you'll receive an "Expired Promo Code" error message under the coupon and promo code box.

4. Some coupon codes are valid only on specific styles and will not work with non-qualifying styles. You can check coupon or promotional exclusions with the details link once the coupon is applied in your cart.

Payment Options

We currently accept the following payment methods:

- Visa

- MasterCard

- American Express

- Discover

- JCB

- Crocs Gift Cards

- Afterpay

- PayPal

- ApplePay

- Cash App Pay

At this time we do not accept any other forms of payment.

Afterpay

What is Installments by Afterpay?

Instalments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks.

How do I use Installments by Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Instalments with Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details, and returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Instalments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Where can I use Installments by Afterpay?

Instalments by Afterpay can only be applied to purchases made on Crocs.ca website.

Can I use Installments by Afterpay if I'm an international customer?

Afterpay is only offered to our customers who have a Canada billing address, Canada shipping address, a Canada Visa or Mastercard (credit or debit card), and a Canada mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay Account. You can log in to your Afterpay account to view your payment schedule and make a payment before the due date if you choose to do so.

Where can I find common questions about payment?

Check out the Afterpay Payments FAQ.

When will my items be delivered if I use Installments by Afterpay?

Online Afterpay orders are delivered as per our standard shipping time frame after you complete your order online. Visit our shipping page for more information by clicking here.

Is there a limit to how much I can spend on a single transaction?

Yes, transaction value limits apply to purchases made on Crocs.ca using Instalments by Afterpay.

What products are not eligible for purchase using Installments by Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return or exchange an item purchased using Installments by Afterpay?

If you have changed your mind, you can return your Afterpay purchase in-store or by mail for a refund. Please check that your return or exchange meets our Return Policy here. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay. If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

What happens if I have a partial refund, and how does that affect my payments?

Afterpay will be notified once your refund is processed. Your payment plan will be automatically adjusted to reflect the new total order value starting with the last payment and working backward. In the case where a refund amount is larger than 25% of the total order, Afterpay will eliminate the fourth instalment payment and apply the remaining amount to your earlier payments.

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms, instalment agreement well as Afterpay’s Privacy Policy which can be found at www.afterpay.com/privacy-policy. If you have any questions about your Afterpay account, please contact Afterpay directly via a web form found here.

Crocs Gift Cards

Both physical and e-gift cards are redeemable on Crocs.com and in Crocs-owned stores.

For more information about Crocs Gift Cards, please see gift card terms.

Shipping Methods, Rates & Delivery Estimates

Standard

- C$12.99 flat rate or FREE on orders over C$59.99 (not including taxes and after discounts).

- Free shipping is valid on all orders with a pre-tax subtotal of C$59.99 or more; other discounts applied to your order could change your subtotal. Exclusions apply

- Orders ship within 2-4 days of order date.

- Transit time estimated to be 3-7 business days from receipt of your shipping confirmation email.

- Shipping not available to PO Boxes

Express 2-Day

- C$28.99 flat rate. Orders ship via UPS.

- Orders ship within 1 business day from order confirmation, M-F for orders placed by 11am EST.

- Transit time estimated to be 2 business days from receipt of your shipping confirmation email.

- Saturday delivery is not available.

- Shipping not available to PO Boxes

Packaging

One of the biggest ways we reduce the environmental impact of our packaging is to limit using shoe boxes where possible. Our global polybag has an 85% lower carbon footprint than a shoe box*. Even better, it’s made from 100% recycled material**. Because Crocs are durable and often lightweight, they don't require the same level of protection other shoes might. This is why most of our products are sold without a shoe box.

*This comparative metric was made against a shoebox containing 85% recycled cardboard, 15% market mix cardboard, and weighing 180 grams and calculated using the Higg Materials Sustainability Index (Higg MSI at Worldly) V3.7 developed by the Sustainable Apparel Coalition, a cradle-to-gate material assessment tool that calculates environmental impacts of materials. The calculation was completed in 2024 by Crocs, Inc. and is not verified by a third-party.

** Our LDPE product polybags are made from 100% post-industrial recycled content.

Sales Tax

Sales tax is calculated according to the ship-to address for orders placed on Crocs.ca. If the ship-to state has a sales tax and no exemptions for footwear or clothing, sales tax will be applied at the full province/city/county and any other special district taxes.

Crocs size chart

Find your perfect fit with Crocs' shoe size chart.

Size charts can be found in the link under the size selections on each product page or on our size chart page below:

Size chart Page

Caring for Your Crocs

How to Clean Your Crocs

Cleaning your Crocs is easy and only takes a few items to get them looking and feeling new again.

CROSLITE™ MATERIAL

For Classic Clogs, slides, and other styles made only with our signature Croslite™ foam material, hand wash or spot clean with mild soap and cold water or use your washing machine’s gentle cycle.

WEDGES AND HEELS

To clean synthetic wedges and heels, spot clean with a damp cloth to remove dust and dirt. Avoid solvent cleaners wherever possible as these may destroy the glue used to bond the sole.

WOOL OR FLEECE

For wool Crocs, gently clean the upper with a soft wire or plastic brush then apply a waterproofing spray. For Crocs with fleece, clean with mild soap and a damp rag or use your washing machine’s gentle cycle with as little heat as possible.

CANVAS STYLES

For elastic, stretch material, and canvas styles such as the Santa Cruz, treat with mild soap and use a damp rag or soft brush to remove dirt, debris or stains.

AIR DRY

After cleaning, all styles should be air dried only. Exposure to extreme heat, sun, dishwashers, washing machines, or hot cars can cause the shoes to shrink or warp.

Product Warranty

Limited Warranty

Crocs, Inc. (“Crocs”) warrants all of its Crocs™ products (the “Products”), purchased by consumers either directly from Crocs or from Crocs’ authorized resellers (including authorized retail and Internet-based sellers), to be free from manufacturing defects for 90 days from the date of purchase. This warranty does not extend to Products supplied/sold by unauthorized vendors, whether Internet-based or otherwise. This warranty does not apply to any defects in the Products arising from normal usage, fair wear and tear, damage by you, or any alteration or repair carried out without our approval.

Under no circumstances shall Crocs be liable for any special, incidental, or consequential damages based upon breach of this limited warranty, breach of contract or strict liability. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. There are no warranties which extend beyond those indicated herein. Any implied warranties that may be applicable to the Products, including implied warranties of merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

If your Product develops a defect while under warranty, you should contact Crocs as indicated below, and any defective Product, at Crocs’ instruction, may be returned to the below address for an exchange or refund with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Phone: 1-866-952-7627

Recycling Crocs Shoes

Crocs, Inc. and Soles4Souls have partnered to provide the opportunity to recycle your lightly worn Crocs shoes, so that they can be used in a "second life."

Once Soles4Souls receives your shoes, they will clean them and donate them to people who need shoes in impoverished nations around the world.

What are Crocs molded clogs made of?

Crocs shoes made entirely of Croslite™ material do not contain latex. Crocs shoes that are not made entirely of Croslite™ material may contain other products within legal limits. See individual product pages for details.

Are Crocs products vegan?

Yes, in 2021 Crocs became a 100% vegan brand, eliminating all animal derived materials from our products.

Slip Resistance

Certain Crocs™ shoes offer CrocsLock™ tread, which provides slip-resistance that meets or exceeds industry standards. Please note that while they are slip-resistant, they are not completely slip-proof. Please use general caution, as you would in any other shoe.

Replacement Parts

We do not currently replace rivets, or liners. If you believe there is a quality issue with your item, we will make it right. Items may be returned for an exchange or refund within 90 days with receipt or proof of purchase. If you do not have a receipt or it is past the 90-day window, we cannot replace your item, but we would love to help you find a new pair.

Replacement straps can be found here.